Have you placed your order directly in our UK Webshop?
With the help of our returns portal you can create a return label for free by entering the #order number and your email address, which you used when placing your order. As soon as the journal has arrived back to our warehouse (usually within 5 - 7 business days), you will receive a full refund.
If you need help or have any further questions, send us a short and friendly email to hello@urbestself.co. We will promise to assist you in a likewise friendly way ;-)
Have you placed your order on Amazon?
In this case, your respective Amazon Marketplace is in charge of all the logistics processes. Exchanges or refunds are therefore also tied to them.
If you want to exchange the journal, you can simply do this via your Amazon account. Here’s is a little guide for you:
1. Log into your Amazon account.
2. At the top right you will find “My Orders” in the drop-down menu.
3. Next to the order there is the option “Return or replace item”.
4. Select this option and follow the instructions.
5. Now you can easily order the right 6-Minute-Journal :-)
Alternatively, you can contact their Amazon Customer Service Team.
Amazon normally solves these kinds of problems very quickly.